A new software upgrade has been installed at Penobscot Valley Hospital called the Patient Portal which allows patients to review discharge information and test results online. The new system provides a means for patients and their approved family members to securely view patient information, download paperwork, and transmit to a secure third party like your primary care physician.
“Staff at PVH have been working hard to implement this new online patient portal which is secure and confidential,” explains Clinical Informatics Specialist Alicia Barton, RN, WCC at Penobscot Valley Hospital. “Patients will benefit from enhanced communications about their health status including allergies, immunizations, active and inactive medications, certain test results, and current and past health concerns.”
Patients may choose to access the portal prior to leaving the hospital, where guidance and support is still available to them. Speak with your nurse if you’re interested in reviewing the portal before you leave the hospital. At registration, staff will ask for a personal email address which will be the initial step in setting you up for the patient portal. If you do not have an email address, you can set up a free account on services like Gmail.com, Outlook.com, or Yahoo.com. If you are an inpatient, PVH staff can assist you during your stay without an email address.
From home, check your email for a message from firstname.lastname@example.org containing the instructions on how to register. You’ll be asked to enter your name, birth date and will create a username and password. Three security questions will then be asked. Once you are registered, you may access the patient portal directly at https://www.thrivepatientportal.com/
or by clicking on the Patient Portal link within our website
. Enter the login information that you’ve created. Next a list of names that you are authorized to view (your children, your parents, etc.) will be viewable and you’ll select the name that you would like to view clinical information on. The “Summary of Care” will list the patient’s entire plan of medical care for each clinical visit. No one is able to view these records unless specifically authorized by the patient.
As a reminder, patients that visit Penobscot Valley Primary Care already utilize a separate patient portal as a resource to schedule appointments, retrieve test results, request prescriptions or refills, view personal health information, update insurance and demographic information, view educational health content, review financial statements, make secure credit card payments, and more. Patients that use this system are elated with all that is offered within the portal. In the next few weeks, this portal will soon be available to patients seeking care at Penobscot General Surgery and any of our Specialty Clinic physicians.
Rest assured that all of your personal health information is encrypted and stored securely. The patient portal abides by the HIPAA Security Rule requiring technical safeguards including access controls, encryption, and audit trails.
“The Portal allows our patients and their loved ones to be an involved participant in the healthcare team,” adds Barton.
If you have questions about the patient portal, please contact Penobscot Valley Hospital at (207) 794-3321.