Penobscot Valley Hospital would like to remind the community to bring current photo identification, insurance cards, the name of your primary care provider, and medication lists each time you visit the facility as a patient.
Providing the hospital with your insurance card each time you visit is good practice and helps ensure your claim is forwarded to the correct insurance company for prompt payment of services.
In addition to bringing proper identification with you, the registration staff will also ask you a few key questions at each visit to ensure your patient information is accurate and up-to-date. Each time you visit, registration representatives will ask you to confirm your date of birth, address, phone number, and emergency contact person. In turn, you will benefit by having more efficient, streamlined care during your stay.
The hospital will soon be implementing a new procedure to photograph patients for additional security precautions. The image will be stored within the electronic patient chart and will add another level of safety when administering care and medications.
Chief Medical Officer David Dumont, MD
, adds, “Photographs are becoming an important safety check, in addition to asking names, to make sure we are treating the right person. This goes along with the ‘five rights’ we use in healthcare involving theright patient, the right drug, the right dose, the right route, and the right time
. There are times in the ED that patients may be non-verbal and this will also allow us a better method to confirm identity. Photographs will also limit the possibility of identity theft when a patient presents for care.”
Once the registration and photo process is complete, ED staff will immediately be able to retrieve your information from past visits through their electronic software. The physician will verify your medication list and proceed with treatment. The software is able to perform allergy and drug interaction checks prior to any medications being administered. The addition of photo identification within the software will add another level of security while ensuring patients are receiving quality care in a timely fashion.
The PVH team reminds you to please bring photo identification, insurance cards, the name of your current primary care provider, and your medication list each time you visit the hospital. Medication lists are available here