The Penobscot Valley Hospital Patient Financial Services Department (Billing Department) is open from 7:30 a.m. to 4:00 p.m. Monday through Friday. The office is located in downtown Lincoln in the mall across from Marden's. To send something to the billing office via U.S. Postal Service, please send it to:
PVH Patient Financial Services Department
P.O. Box 368
Lincoln, Maine 04457-0368
Frequently asked questions:
Q: I got a yellow form in the mail, what is it for?
A: This is a Financial Assistance Form. Some people are eligible for financial assistance to pay their medical bills. If you would like to apply, fill out the form and send it back. If you need a Financial Assistance Form, please download one here.
Q: What is free care?
A: Financial assistance for those who qualify under the Maine State guidelines to assist in paying hospital bills.
Q: How do I apply?
A: By completing the yellow form that is mailed with your first time statement or by printing and completing the financial assistance form above.
Q: What do I need to return with the charity care form?
A: Income verification such as most recent tax return or proof of wages for at least the past three months or, absent any income, a food and shelter statement.
Q: How soon will I know if I am qualified for assistance?
A: You should receive your approval within seven working days or a request for more information, if needed.
Q: Is there any place I can walk in and pay my bill?
A: Yes. You can pay your bill at our location on Main Street in Lincoln, across from Marden's, or at PVH Patient Registration at the hospital on Transalpine Road in Lincoln.
Q: Where exactly are you located?
A. We are directly across from Marden’s next to Machais Savings Bank. We are located where LaVerdieres and the arcade used to sit, next to the Rehabilitation and Wellness Center. Look for our sign on the window.
Q: Can I pay my bill online?
A: Yes, click the button "Click Here to Pay Your Bill" on this page. Or we will gladly take your payment over the phone by credit or debit card.
Q: Why did Medicare not pay for my pharmacy items?
A: Medicare does not pay for self-administered drugs. Any drug that qualifies as over the counter is considered self administered. Please refer to the Medicare & You handbook.
Q: How can I contact your office? When is your office open?
A: Our hours of operation are Monday through Friday, 7:30 a.m. to 4:00 p.m. You can reach us by phone at 794-7194. If you call after hours, please leave a message and we will return your call the following business day. Our mailing address is PO Box 368, Lincoln, ME 04457.