Patient Registration Representative - $1000 Sign-on Bonus + Retention Bonus after 120 days

Date Posted: 12/17/2021 12:00:00 AM
Employment Type: Full Time; 32 hours per week;
Shift: flexible shifts including weekends and holidays
Department: Patient Registration



  1. Greet customer, obtain the reason for visit to the hospital, and provide appropriate direction.
  2. Gather patient data and input demographic and insurance information into the patient registration system.
  3. Strive to maintain 5% or less error rate over a 90 day average and complete an accuracy report (registration edits) before ending shift each day.
  4. Notify department of patient arrival.                                  
  5. Verify insurance information and patient demographic information if patient is unable to complete when they arrive (e.g. ER patient).                                     
  6. Generate the patient’s chart and obtain appropriate signatures as required.         
  7. Direct or escort patient to the designated department or waiting area.  May need to assist in the transport of the patient should they not be able to travel by themselves.  May need to seek assistance from the clinical department when necessary if the patient is ill.                    
  8. Answers telephone calls for the department and directs the call to the appropriate department/person.
  9. Pre-registers patients for outpatient visits/testing or inpatient admissions.            
  10. Receive and process cash and credit payments.                             
  11. Order supplies for the department as needed.                               
  12. Coordinates multiple departmental visits.                                     
  13. Coordinate forms for patient category and make up folder.                              
  14. Count cash at the beginning and end of each shift and document.   
  15. Run reports on census (Final census reports, Room changes, etc.)                      
  16. Operate switchboard; transfer calls to appropriate departments.                        
  17. Monitor ambulance service radio.                                     
  18. Operate in-hospital emergency line and page emergency codes as needed.          
  19. Operate TDD line.                     
  20. Operate overhead paging system.                            
  21. Operates beeper system.                                
  22. Maintain patient status information in the computer system.                              
  23. Contacts insurance company to pre-certify admissions to the hospital.      
  24. Obtain patient signatures from ED or Inpatient/Swing Bed Services as needed.   
  25. Quality Improvement:  Actively articipates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence.
  26.  Emergency Management: As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested.  When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital’s response to this event, within the scope of professional and personal ability to do so. 


Minimum 18 years old; High School diploma or GED. Post secondary school preferred.  Computer literacy, prior medical background a plus.   Willingness to work weekends & holidays on rotation and flexible shifts per department established schedule. 

PVH employment application required.  Job offer contingent upon background check and pre-employment physical.


PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of health plan, dental, basic life, and disability insurance for employees with 30+ authorized hours, and provides partial subsidy for dependent health insurance.  Part-time employees are eligible for dental, life, and disability coverage and are eligible to participate in the health insurance plan.  Other benefits include a 403(b) plan and earned time off accrual. 

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