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Billing Help

The Penobscot Valley Hospital Patient Financial Services Department (Billing Department) is open from 7:30 a.m. to 4:00 p.m. Monday through Friday. The office is located in the hospital. To send something to the billing office via U.S. Postal Service, please send it to:

Contact Information
PVH Patient Financial Services Department
P.O. Box 368
Lincoln, Maine 04457-0368
(207) 794-7194

 

If you have questions about your bill from Penobscot Valley Primary Care, please call (207) 794-7194.
 

Click Here to Pay Your Bill

Download the 2021 Charity Care Application here.   

View the PVH Charity Care Policy here.

View the PVH Financial Assistance Policy & Plain Language Summary here.

Frequently asked questions

How do I get pricing information regarding services?

Please call the Billing Office at (207) 794-7194 for pricing information.  

I got a yellow form in the mail, what is it for?

This is a Financial Assistance Form. Some people are eligible for financial assistance to pay their medical bills. If you would like to apply, fill out the form and send it back. If you need a Financial Assistance form, click here.

What is Charity Care?

Financial assistance for those who qualify under the Maine State guidelines to assist in paying hospital bills. 

How do I apply for Charity Care?

By completing the form on the back of your first statement or fill out the form linked below.

Download the 2019 Charity Care Application here.

What do I need to return with the charity care form?

Income verification such as most recent tax return or proof of wages for at least the past three months or, absent any income, a food and shelter statement. 

How soon will I know if I am qualified for assistance?

You should receive your approval within seven working days or a request for more information, if needed.

Is there any place I can walk in and pay my bill?

Yes. You can pay your bill at the hospital, 7 Transalpine Rd. Lincoln, ME 04457 at Registration in the Maine Entrance.

Where exactly are you located?

Within the hospital at 7 Transalpine Rd. Lincoln, ME 04457

Can I pay my bill online?

Yes, click the button "Click Here to Pay Your Bill" on this page. Or we will gladly take your payment over the phone by credit or debit card.

Why did Medicare not pay for my pharmacy items?

Medicare does not pay for self-administered drugs. Any drug that qualifies as over the counter is considered self administered. Please refer to the Medicare & You handbook. 

How can I contact your office? When is your office open?

Our hours of operation are Monday through Friday, 7:30 a.m. to 4:00 p.m. You can reach us by phone at 794-7194. If you call after hours, please leave a message and we will return your call the following business day. Our mailing address is PO Box 368, Lincoln, ME 04457.